FREQUENTLY ASKED QUESTIONS FAQ
  1. What do I pay as standard shipping and handling charges?
    • Standard shipping is absolutely FREE at SHOPDAILY for all Inland Pakistan domestic shipping orders of value Rs.1200 or more.
    • There is no additional shipping or handling cost on standard orders at SHOPDAILY. Our standard shipping and handling charges are included in the prices listed on the SHOPDAILY.pk website.
    • There are some extra charges for handling and shipping on holidays, specific dates and Express deliveries.
    • There are some extra charges on wrapping of fragile items which is separate from the product price.
    • There are some extra charges for all the heavy items with a weight of 3KG and above.
    • Cash on delivery(COD) option is not available on orders of value Rs.5,000 and above.
    • Cash on delivery(COD) charges are Rs.150 on every order.
  2. Which vendors/brands/sellers are used by SHOPDAILY.pk for product selection?
    We pay utmost attention to the Quality of our items. We pick our brands and designers from the leading brand and Designers in Pakistan with highest assurance for Quality.
  3. Do I have to pay any additional Sales Tax?
    Sales tax is included for all addresses in Pakistan and all international shipping except in the State of New Jersey. The Price listed is the price you pay.
  4. What are my options for days of delivery and shipment time?
    In Pakistan, SHOPDAILY.pk ships to over 150 cities within Pakistan by using our own couriers or partner courier services. We have following options available for you to choose from:-

    Standard:
    • Delivery of certain products you are selecting may vary in accordance with its production time.
    • However, the standard delivery is 3-5 working days excluding weekends and off days.
    • Individual product delivery varies in accordance with its production time from 3-5 days.

    Internationally, SHOPDAILY.pk ships worldwide to all cities using major courier services. The Charges for international shipping varies by the selection of courier, weight and destination. Kindly refer to our shipping chart for details.
    PLEASE NOTE: Shipping Time and Time to Dispatch is separate. Please see FAQ on ‘Time to Dispatch’ below
  5. What is Production time?
    Production Time:- Every product has its own unique attributes mentioned on the product page. Some products are ready to sell and some are handmade OR made to order, so the making time varies from product to product.

    Time to Dispatch:- This refers to the time after the product is readily available by the vendor depending upon the nature of that particular product and then the time taken by the courier service to deliver. This is mentioned in the "Product Details" of every product at the bottom of the product page for your convenience.
  6. How long does it take for a standard order to be shipped and delivered?
    Every effort is made to ship your products within 48-72 hours after receiving and confirmation of the order. Delivery is however subjected to approval and verification of your credit card and/or payment. Standard orders for regular items are usually delivered within 3-5 days excluding off days, weekends and holidays from the date of placement of order. Specific items customized clothing or certain electronics gadgets may take from 7 to 10 days for delivery. Handmade/made to order products have longer production time which may delay shipment and delivery.
  7. Do you do Date specific deliveries?
    SHOPDAILY.pk does not offer date specific deliveries option on our website. However, in case you have a special request than you can always drop us an email at service@shopdaily.pk and we will try to deliver you at our best within the available capacity.
  8. What could result in delayed delivery of my order?
    We do our best to deliver as per product specification. The following reasons may prevent in meeting the specific delivery dates:-

    • Delay in verification of Credit Card
    • Late Approval of the Credit Card/Payment
    • Late placement/confirmation of order
    • Invalid Billing Details; Address, Telephone No, etc
    • Strikes / Floods / Acts of Nature
    • Other causalities beyond control of our team
  9. What is SHOPDAILY.pk’s liability in case of a missed or late delivery of order?
    Every effort is made to provide the product as promised and/or deliver exactly the same product as ordered on the date and time as required by the customer. However, in some rare instances, Shodaily.pk may not be able to deliver the product exactly as promised. This may happen due to reasons beyond our control, Strikes / Floods / Acts of nature or any other causality beyond control of Shopdaily.pk team or due to human mistake by any of our team member. Shopdaily.pk will be in no way liable, by way of compensation for any loss (es) suffered by the customer in consequences of missed, late or non-delivery of product or gift, for any amount exceeding the value of product order placed. SHOPDAILY.pk reserves the right to cancel any order at any point for any reason. In a case where an order is cancelled and not delivered, your money will be returned to you. If a credit card has been charged, please allow a week or ten days for the money to reflect in your account.
  10. How can I track the status of my order?
    You can e-mail us at service@shopdaily.pk with your order number to inquire about the status of your order. E-mails are generally replied to within 4-16 hours during business days excluding off days, weekends and holidays. Sometimes messages left on weekends/holidays may take a little more time. For more ease of access to your order you can sign up as a member. Once signed up you can simply log on to your SHOPDAILY account where you will be able to view the complete history of your order and its current status.
  11. SHOPDAILY.pk services are available in which cities of Pakistan?
    SHOPDAILY.pk services are available in all cities of Pakistan where there is a major reputable courier service. Additionally, our own delivery teams cover most cities of Pakistan however, in small cities SHOPDIALY partners with courier services for delivery purposes.

    SHOPDAILY.pk also ships worldwide to all cities using major courier services as mentioned earlier. The charges for international shipping vary by the courier selection, weight and destination.

    If during shopping at SHOPDAILY.pk, you are unable to add your city as a shipping destination within Pakistan, please call us +9221-35347427 & +92315-8678902 or email us on service@shopdaily.pk, our Customer Service Representative will be glad to assist you.

    List of Major Cities in Pakistan covered by Shopdaily.pk
    Karachi, Lahore, Islamabad, Abottabad, Ahmed Pur East, Arifwala, Attock, Bahawalnagar, Bannu, Bhai Phayru, Bhawalpur, Bhurban, Bukhar, Burewala, Chakwal, Chichawatni, Chiniot, Chistian, Dado, Daska, Dera Ghazi Khan, Dera Ismail Khan, Dera Murad Jamali, Dharki, Faisalabad, Gadoon, Ghotki, Gilgit, Gojra, Gujar Khan, Gujranwala, Gujrat, Gwadar, Hafizabad, Hari Pur, Hasan Abdal, Hasilpur, Hattar, Hub, Hyderabad, Jackobabad, Jaranwala, Jehlum, Jhang, Joharabad, Kamoke, Karoor Pakka, Kasur, Khairpur, Khandkot, Khanewal, Khanpur, Kharian, Khurainwala, Khuzdar, Kohat, Kot Addu, Kotli, Lalamoosa, Larkana, Layyah, Liaquatpur, Lodhran, Lora Lai, Mandi Bhauddin, Mansehra, Mardan, Mehar, Mehmood Kot, Mehmoodabad, Mian Chunnu, Mianwali, Mir Pur A.K., Mir Pur Khas, Multan, Muree, Mureed kay, Muzafargarh, Muzaffarabad A.K., Narowal, Nawabshah, Nowshera, Okara, Pak Paran Sharif, Panjgor, Pano Aqil, Pasni, Patoki, Peshawar, Quetta, Rabwah,Rahim Yaar Khan,Raiwind, Rajanpur, Rawalpindi, Rawat, Rohri, Sadiqabad, Sahiwal, Samundri, Sanghar, Sarghoda, Shahdadkot, Shaikhupura, Shikarpur, Sialkot, Sibi, Skardu, Sukkur, Swat, Tando Adam, Tank, Taxila, Toba Take singh, Turbat, Vehari, Wah Cantt, Wazirabad
  12. How secure is my credit card and other information on SHOPDAILY.pk?
    All online transactions at SHOPDAILY.pk are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk, and when we forward it to the merchant. SHOPDAILY.pk does not store customer credit information for longer period of time to avoid any incident of secure data loss.

    If you feel uncomfortable with ordering online, you can always place your order on phone at 1-866-4Tohfay (1-866-486-4329) +92315-8678902 or send us an email at service@shopdaily.pk with your phone number and our friendly customer service staff would contact you at the earliest.

  13. What are the terms of use of Shopdaily.pk website?
    Terms of Use:This website is owned and operated by Tohfay LLC. All inquiries may be directed to
    Tohfay.com - USA
    Customer Service Department 306 Washington Street Teanck, NJ 07666
    Tohfay.com - PAKISTAN
    Customer Service Department 19-C, Office-2, Mezzanine Floor, Street # 1,Badar Commercial Area, DHA-5, Karachi.

    Your use of this website is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the Tohfay.com website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the Tohfay.com website.

    These Terms and Conditions may Change Tohfay, LLC reserves the right to update or modify these terms and conditions at any time without prior notices. Your use of the Tohfay.com website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.
    Copyright Notice All of the Content you see on this website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Tohfay, Incorporated, one of its affiliates or by third parties who have licensed their materials to Tohfay.com. The entire Content of the Tohfay.com website is copyrighted as a collective work under U.S. copyright laws, and Tohfay, Incorporated owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The users of our site intend the Content of the Tohfay.com website, and the site as a whole, solely for personal, noncommercial use. You may download, print and store selected portions of the Content, provided you
    (1) only use these copies of the Content for your own personal, non-commercial use (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Tohfay, Incorporated reserves complete title and full intellectual property rights in any Content you download from this website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Tohfay Incorporated.

    Submissions We welcome your comments regarding the Tohfay.com website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to Tohfay.com shall be and renormal_text the exclusive property of Tohfay.com. Your submission of any such Comments shall constitute an assignment to Tohfay.com of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Tohfay.com will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

    Gift Messages The Tohfay.com gift message services available to our customers are subject to the following guidelines. Out of respect for all of our guests, we ask that you do not use obscene, profane or threatening language in gift messages. Examples of the kinds of conduct or content that are prohibited in Tohfay.com gift messages include: The transmission of any content that could violate, or could facilitate the violation of, any applicable law, regulation, or Tohfay, LLC rule or policy. The transmission of any content that is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable. The impersonation of any person or entity in any part of a gift message. We may, but are not obligated to, restrict or remove any and all content from a gift message that we determine in our sole discretion violates these guidelines or is otherwise harmful to us, other Tohfay.com customers, or any third party.

    Colors We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitors display of any color will be accurate.

    Disclaimer This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. User acknowledges, by use of this site, that the use of this site is at own sole risk, that user assumes full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with the use of our site, and that Tohfay, LLC shall not be liable for any damages of any kind related to your use of this site.

    Indemnification User agrees to defend, indemnify and hold Tohfay, LLC harmless from and against any and all claims, damages, costs and expenses, including attorneys fees, arising from or related to users use of the site.

    Refunding Policy - Delivery will be attempted for any order place once. On almost all occasions we call the recipient prior to delivery. In case the recipients address or contact no given are incorrect or recipient is not home, delivery may not be attempted again especially in the case of all perishable items. We will try our level best to contact the customer but due to the global time difference that may not be possible. So in a case where perishable items are ordered and delivery has been attempted but recipient cannot be contacted due to incorrect contact information or if customer is not home, money will not be refunded. - Money will not be refunded to customers whose recipient or contact person refuses delivery at that particular time or requests that we reattempt delivery at another time or another day. Customers will have to place a new order. We apologize for the inconvenience.
  14. I dont have a Credit/Debit card? Can I still use your website ?
    Yes, the easiest way we would suggest you is to buy a Visa Gift Card which is easily available at all major stores and banks, you pay them cash and they will issue you a Visa Gift Card which can be used online on our website, Click here to check out stores close to you, offering Visa Gift Cards.